AI Chatbot Integration
Revolutionizing customer support with LLM-powered intelligence for an enterprise-level SaaS platform.
01. The Challenge
Scaling in a Global Market
An enterprise-level SaaS platform faced overwhelming ticket volumes as they expanded globally. Their support team was struggling to maintain quality while managing thousands of concurrent queries daily.
High Ticket Volume
Inefficient manual handling of repetitive queries led to backlog and delays.
24/7 Availability
Urgent need for instant support across global time zones without ballooning costs.
02. The Solution
Custom LLM-Powered Ecosystem
Natural Language Understanding
Advanced LLM architecture capable of understanding complex user intent and nuances in technical SaaS queries.
CRM Integration
Seamless bi-directional integration with existing CRMs, allowing the bot to access user history and update ticket statuses in real-time.
Multi-Language Support
Instant support in 25+ languages, ensuring consistent brand voice and technical accuracy across all regions.
03. Impact
Proven Results
Support Ticket Reduction
Global Coverage
Customer Satisfaction
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